Norwegian version of this page

Reset Two-Factor Authentication

If your two-factor authentication is not working or you experience other issues with it, you can reset and set it up again. 

How to Reset Your Two-Factor Authentication:

  1. Go to password.uio.no
  2. Click on Two-factor authentication

Screenshot of the link to two-factor authentication in Password Services

  1. Below Reset two-factor authentication, click on Log in with ID-porten

Screenshot of the Log in via ID-porten button

  1. Authenticate via BankID, Buypass ID or Commfides
  2. Click on your account to reset two-factor authentication

Screenshot of the button to select your user account for resetting

 

Note! If you cannot authenticate with BankID, Buypass ID or Commfides, please contact support (see below).

Set Up Two-Factor Authentication 

After resetting your two-factor authentication, you can set it up again. Follow this guide for set up with Microsoft Authenticator.


Search the user manual
Contact support

Call us

Opening hours are weekdays from 08:30 to 17:00 and Saturdays from 10:00 to 15:00.

Phone number: 22 84 00 04

Register case

Your request can be sent to it-hjelp@uio.no.

Send email

Book a Zoom meeting

Students and employees can book a Zoom meeting with UiO Helpdesk. Available hours are Tuesday to Thursday between 11:00 and 13:00.

Book a video call

Chat with us

Our chat is open every weekday between 09:00 and 16:00.

Start chat
Published Sep. 17, 2022 3:13 PM - Last modified Sep. 5, 2024 2:43 PM