If your two-factor authentication is not working or you have any other problems regarding two-factor authentication, you can reset it and set it up anew.
Reset Two-Factor Authentication via password.uio.no
This method is suited for those cases where the previous two-factor authentication method is invalid or not available anymore. For instance, if you have changed your phone and you no longer have access to it.
- Go to password.uio.no
- Click on Two-factor authentication
- Below "Reset two-factor authentication", click on Log in with ID-porten
- Authenticate via BankID, Buypass ID or Commfides
- Click on your account to reset two-factor authentication
If you cannot authenticate with any of the methods above, please contact support (see below).
Set Up Two-Factor Authentication Anew
Set up two-factor authentication with Microsoft Authenticator
Call us
Opening hours are weekdays from 08:30 to 17:00 and Saturdays from 10:00 to 15:00.
Phone number: 22 84 00 04
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Students and employees can book a Zoom meeting with UiO Helpdesk. Available hours are Tuesday to Thursday between 11:00 and 13:00.
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