Forward calls from Teams phone to another number

Forward all calls

If you want to forward all calls you receive on your Teams phone to another phone number or your own mobile number, this can be done in the settings in Teams. 

1. Open Teams and go to settings by clicking on the three dots in the upper right corner, then click Settings.
2. Go to the Calls tab.
3. Check the box for Forward all calls.
4. Select Forward to a new number or contact under Choose how all your calls will be forwarded.
5. Enter a number or a contact you want to forward calls to. 

Note: Confirm with the relevant person whether you should enable call forwarding to another person. 

Forward calls when you do not answer on Teams phone

If you want calls that you do not answer on your Teams phone to be forwarded to another person or a different phone number, such as a mobile number, this can be set through the settings in Teams. 

1. Open Teams and go to settings by clicking on the three dots in the upper right corner, then click on Settings.
2. Go to the Calls tab.
3. Select Redirect to a new number or contact under When you can't answer a call.
4. Enter a number or a contact you want to forward calls to. 

Note: Confirm with the relevant person whether you should enable call forwarding to another person.