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Answering calls from a call queue

When you want to answer calls from a call queue in Teams, do the following:

  1. Open Settings by clicking on the three dots in the top right corner, then click on Settings.
    Picture of Teams, with a red circle around the button for Settings
     
  2. Click on the Calls tab.
    Picture of the Settings tab in Teams, with a red circle around the button for the Calls tab
     
  3. Click on the queue you want to answer calls from. You will se an overview of the queues you belong to in the top section. 
    Picture of the Calls tab in the settings for Teams, with a red circle around a telephone queue that is possible to click on
     
  4. Check the box for Receive calls from this queue. When this is checked, you will receive calls from the call queue as well as calls directed to you. 
    Picture of the Calls tab in the settings for Teams, with a red circle around the area with information around call receiving from a queue, and the button for receiving calls from this queue is checked

 

 

 

 

 

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Published July 10, 2025 11:36 AM - Last modified Aug. 26, 2025 7:50 PM
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