If formal examination errors have taken place, the faculty may have to conduct a new assessment or arrange a new examination. You can appeal against the new result according to the regulations concerning appeal about grades.
Deadline
Three weeks after you know or should have known about the condition on which the complaint is based. If you have previously asked for an explanation of grades or submitted an appeal about grades, the deadline runs from the date you have received the explanation or the appeal about grades has been settled.
Processing time
You will normally receive an answer within one month. If it takes longer, you will be notified. The results are given by letter or by e-mail.
How to submit a complaint
Fill out the online form to submit a complaint at your faculty or unit:
If you cannot use the online form, use the printed form.
How is the complaint processed
The faculty receives the complaint. If you use the online form, you will receive an e-mail receipt.
The complaint is processed by the faculty, which will give you an answer. If the faculty agrees that a formal examination error has taken place, the faculty will seek to correct the error according to the act relating to universities and university colleges § 11-9 (in Norwegian only):
"If the institution believes that an error has been made that could have affected the student's performance or the grading decision, the institution shall annul the grading decision. If the error can be corrected through a re-assessment of the submitted work, the institution shall conduct a re-assessment. If the error cannot be corrected through a re-assessment of the submitted work, the institution shall hold a new examination with new examiners."
If the faculty does not accept the complaint, the faculty will send it to the university's appeals committee.
You can appeal against the new result according to the regulations concerning appeal about grades.
You have the right to withdraw your complaint until the case is settled.
Questions?
Contact the faculty's information centre.
Student at the International Summer School: iss@admin.uio.no